Privacy policy

Privacy policy and cookies

The data administrator and operator of online services (the “Services”) is VHM Hotel Management Sp. Z oo with its seat in Warsaw (0 1 – 402 ), at ul. Erazma Ciołka , NIP 5272464408 , REGON 015876338 , entered into the register of entrepreneurs of the District Court for the Capital City of Warsaw Warsaw, XII Commercial Department of the National Court Register under KRS number 0000219806 (hereinafter ” VHM Hotel Management ” or “Administrator”). 


VHM Hotel Management attaches particular importance to protecting private data and respecting the privacy rights of Website users. By using the Services, in particular by creating an account on the Services and expressing appropriate consents, the User of the Services accepts the privacy policy and cookie policy described in this document. 


  1. VHM Hotel Management provides all Website users with the exercise of the rights arising from Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95 / 46 / EC (general regulation on data protection, hereinafter referred to as the GDPR) and acts regulating the principles of the GDPR in the Polish legal order.
  2. Personal data that you entrust to us are processed in order to:
  • booking rooms according to the user’s wishes, which is based on art. 6 section 1 letter b of the GDPR;
  • consideration of complaints submitted by the user and return of benefits in the event of withdrawal from the contract (return of goods) for which the basis is art. 6 clause 1 lit. b GDPR in the scope of performance of the contract and the justified interest of the Administrator specified in art. 6 clause 1 letter f GDPR;
  • performing legal obligations imposed on the Administrator, in particular tax or accounting and legal obligations based on art. 6 clause 1 letter c GDPR;
  • in addition, personal data of Website users are processed in a legitimate interest, i.e. information on new Administrator services, for marketing purposes and conducting research and sales analysis and quality of services on the basis of art. 6 clause 1 lit. f) GDPR.
  • The administrator also processes the personal data of Website users on the basis of voluntarily granted consent, e.g. for marketing purposes, including sending newsletters – legal basis of art. 6 clause 1 point a) GDPR. Consent may be withdrawn by the Website user at any time, without however affecting the lawfulness of the processing carried out prior to withdrawing the consent.
  • Providing personal data is voluntary, however, failure to provide it may prevent us from providing services electronically and making reservations on the Services – failure to provide name and telephone number.
  • The administrator will store user data for the duration of the services and after their completion until the end of the limitation period for any claims or obligations arising from applicable law. Personal data of Website users may be transferred to external service providers, entities conducting postal or courier activities, entities providing accounting, tax, legal and IT services who will process users’ personal data on our behalf. The administrator does not plan to transfer personal data of users outside the EEA. However, if data were to be transferred outside the EEA, the Administrator is obliged to comply with all GDPR obligations in this respect.
  • By entrusting us with your personal data, you have the right to request access to your personal data, rectification, deletion, processing restrictions and their transfer. The Website User has the right to lodge a complaint with the supervisory body, object to data processing and withdraw consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal. The Website User has the right to object to the processing of his personal data on the basis of the Administrator’s legitimate interest, as well as to object to the processing of his personal data for marketing purposes.
  • In order to benefit from his rights, please contact VHM Hotel Management (e-mail: @ data vhmhm .com address for correspondence: VHM Hotel Management Sp. Z oo ul. Erazm 12 , Warsaw (0 1 – 402 ). If the user wants unsubscribe from receiving the newsletter it can be done by sending an e-mail to the address data @ or sending a written statement on withdrawal of consent to receive the Newsletter or by clicking on the link in the sent Newsletter. The user may at any time withdraw the expressed while registering on the Websites consent to the processing of his personal data and receiving marketing information. In order to withdraw any of the consents described above, the user should contact VHM Hotel Management (e-mail address: data @ vhmhm .pl correspondence address: Erazma Ciołka 12 , Warsaw (0 1 – 402 ). 
  • Based on user data, the Administrator may make automated decisions, including decisions resulting from profiling, related to the implementation of services for Website users.
  • Some User’s data may be downloaded automatically during a visit to the Services (e.g. IP address, domain name, browser type, operating system type, Cookie). Detailed information on the collected Cookie files can be found in the “COOKIES” section below.


VHM Hotel Management ensures the security of personal data of Website Users, in particular against access by unauthorized persons. VHM Hotel Management running Services uses technical measures provided for by law, the purpose of which is to best protect the personal data collected by VHM Hotel Management against unauthorized access or use by unauthorized persons 

The Company pays special attention to protecting the privacy of Website users and with due diligence selects and applies appropriate technical and organizational measures to ensure the protection, security and confidentiality of personal data processed by Website users and other persons, in particular against their loss, improper use and modification.

The company protects personal data against processing in violation of applicable law and exercises constant control over the data processing process, allowing personal data to be processed only by persons authorized to process personal data.


VHM Hotel Management pursuant to the provisions of art. 173 and 174 of the Act of July 16, 2004, the Telecommunications Law ( Journal of Laws of July 16, 2004, as amended ) informs that as part of the Services uses the so-called file technology ” Cookies “. During your use of the Services on your terminal device (PC, smartphone, tablet, etc.) Are small files stored (especially text) containing the information necessary for proper use of services VHM Hotel Management so. Cookies By saving these files on the User’s device, it is possible, among others remembering login details, thanks to which you will not have to enter your login and password every time, or adjust the content of the page to your interests. Cookies are also used to collect Website statistical data in order to adapt the Website to Users’ preferences. These files are not harmful to your device in any way and do not change its settings or the settings of the software installed on it. Reading the contents of these files is only possible by the server that created them. The condition for the operation of ” cookies ” is always their acceptance by the user’s browser and not removing them from the disk. By changing the settings of the computer browser, which is used to visit our Services, the User can delete or block ” cookies “. Most web browsers have permission to use cookies by default. VHM Hotel Management uses two types of cookies : 

  • Session cookies : they are stored on the device and remain there until the end of the browser session. After the session, the saved information is then permanently deleted from the device’s memory
  • Persistent cookies : they are stored on your device and remain there until you delete them. Ending the browser session or turning off the device does not delete them from your device.


Information saved in cookie files on the user’s computer makes it easier for the user to use the Services.
Cookies belonging to VHM Hotel Management are used for the following purposes:

  • advertising (e.g. adaptation of services and products advertisements presented via the Services),
  • statistical (e.g. creating anonymous statistics that help to understand how Website users use Website pages, which allows improving their structure and content),
  • storing information on visual and personalizing preferences, e.g. layout color;
  • identification, including storage of basic information about users – their identifiers;
  • ensuring optimization and correct display of content contained on Website pages;
  • ensuring the best reception and adequacy of Website content for the recipient.

In addition to their own files cookies on the Services posted and can be used in third-party cookies, belonging in particular to advertisers, system operators adserwerowych and the systems analyzing and reporting audience.

Third-party cookies are used for the following purposes:

  • collecting statistical data on the popularity and usability of individual Website pages or their elements;
  • displaying behavioral ads – tailored to the interests of users;
  • creating user behavioral profiles, in particular to avoid multiple presentation of the same ad to the same recipient and to display behavioral ads that take into account the interests of the recipients;
  • technological support for third-party components, such as Adobe Flash or Facebook Connect.


It depends on the user’s decision whether the cookies will be saved and stored on his device. Users can independently make all changes to the settings of their web browser.

More information- Internet Explorer
More information- Chrome
More information- Firefox
More information- Safari

Detailed information about the possibilities and ways of handling cookies is available in the settings and in the “Help” section of your web browser. Remember, however, that restrictions on the use of cookies may hinder or prevent your use of this website.


We also use geolocation , i.e. we check which location (continent, country, voivodship and town) you place an order for.
VHM Hotel Management also uses standard web server log files to count people visiting the Store and to assess the technical capabilities of the Services. The Google Analytics cookies we use are used to create website statistics provided by Google. The information generated by these cookies relates to the use of our website by Users (including the IP address and information about the location of the computer on the Internet ) and is transmitted and stored by Google on servers in the United States. Google uses this information to evaluate Users’ use of our website, to compile reports on the website’s activities for website operators and to provide other services regarding website activities and internet usage . Google may also send such information to external entities if required by law or if external entities process it on behalf of Google.

Cookie name Expires after (validity period) Cookie description
__ utma 730 days User ID – Google Analytics tracking service – used by most websites; “permanent” cookie, tracks how many times the user has visited a given domain when their first visit and when the last visit. It allows you to specify the number of unique users (defined as a specific browser on a specific computer) who visit the site.
__ utmb Expires after 30 minutes of
inactivity. Session ID – Google Analytics tracking service – used by most websites. A collaborative cookie allows you to calculate how long your visit lasts. __ utmb retrieves the time stamp when the user goes to the site, while utmc __ retrieves the time stamp when the user leaves the site. __ utmb expires at the end of the session. __ utmc , wait 30 minutes and then expire.
__ utmc At the end of the session
__ utmz 182 days Campaign ID – Google Analytics tracking service – used by most websites. _ utmz tracks where visitors come from, which search engine they use, which links they clicked, what keywords they used and where in the world they were when they accessed the website. Its validity period expires after 15,768,000 seconds – or after 6 months.
We use the latest technologies and special procedures to protect personal data. We use modern mechanisms to protect transmitted data, including in particular encryption connections.


VHM Hotel Management reserves the right to change the rules of the Privacy Policy. Users will be notified at least 7 (seven) days in advance of changes to the Privacy Policy. Changes to the Privacy Policy will be published on the websites of the Services. With each change, the new version of the Privacy Policy will be made public with a new date. In case of any doubts regarding the Privacy Policy, please contact VHM Hotel Management . ( Address e-mail: @ data vhmhm .com address for correspondence : VHM Hotel Management ul. Erazm 12 , Warsaw (0 1 – 402 )).